Shipping policy

Snow by Clo ships worldwide from Paris, France.
We work exclusively with trusted carriers to ensure reliable and secure delivery.

Orders are processed within 1–3 business days.
Tracking information is provided as soon as your order ships.

Shipping Costs

France
— Free shipping
— Estimated delivery: 2–3 business days

European Union
— €15
— Estimated delivery: 3–5 business days

United Kingdom
— €18
— Estimated delivery: 2–4 business days

Switzerland & Norway
 — €35
— Estimated delivery: 3–6 business days

Rest of Europe
 — €40
— Estimated delivery: 3–7 business days

United States
— €30
— Estimated delivery: 2–5 business days

Canada
 — €30
— Estimated delivery: 3–6 business days

Australia & New Zealand
 — €40
— Estimated delivery: 5–8 business days

Asia Tier 1 (Hong Kong, Singapore, Japan, South Korea, etc.)
— €30
— Estimated delivery: 3–7 business days

Rest of World
— €40
— Delivery times vary by region

If your region is unavailable at checkout, please contact us at hello@snowbyclo.com and we will assist you individually.

Duties & Taxes

European Union: Duty-free
United Kingdom, Switzerland & International: Duties or taxes may apply upon arrival
United States & Canada: Duties may be charged according to current customs rules

Snow by Clo is not responsible for any additional fees charged by customs.

Processing & Tracking

Orders placed on weekends or public holidays will be processed the next business day.
Once your order ships, you will receive a confirmation email with a tracking link.

Delays

Weather, customs processing, or carrier disruptions may cause unexpected delays.
We will assist you wherever possible, but delivery timelines are not guaranteed.

Lost or Stolen Packages

Once a parcel is marked delivered by the carrier, Snow by Clo is not responsible for lost or stolen packages.
If you experience an issue, please contact us and we will help initiate a carrier investigation.

Undeliverable Packages

If a parcel is returned due to an incorrect address or failure to collect, the reshipment cost is the responsibility of the customer.