Returns & refund policy

We want you to feel confident in your purchase.

Return Window

You may return your item within 14 days of delivery, provided it is:
— unworn
— unwashed
— in original condition
— with all tags attached
— free from marks, makeup, or scent

Returns that do not meet these conditions may not be accepted.

Exchanges

If you would like to exchange for a different size or colour, please contact us.
We will reserve the item for you where possible.

Return Shipping

Return shipping costs are the responsibility of the customer.
We recommend using a tracked service for your security.

Non-Returnable Items

Sample sale pieces, discounted items, and gift cards are final sale.

How to Start a Return

To initiate a return, contact us at hello@snowbyclo.com.
We will provide instructions and the correct return address.

Please do not send items back without contacting us first.